ENTERPRISE VALUE PROTECTION

Aligned to the Enterprise Value Based Management (EVBM) strategy, and the ERM value proposition of Enterprise Value protection, GC ERM Target Operating Model (ERM TOM) focusses on introducing greater agility, efficiency, and effectiveness in the ERM ways of working. Leveraging GC Business Transformation and Organizational design capability, core capabilities of the ERM value chain are established and the interoperability and sequence of effort required for optimization of processes defined for fast, efficient and effective capability outputs. Embedding the principles of flexibility and adaptability within the functional structures, our ERM TOM design approach allows for cross-functional teams with diverse skillsets to work together in an agile environment, leveraging data and analytics to drive rapid responsiveness and continuous improvement in Risk capability business partnership. With a key focus on continuous learning and improvement, and to ensure ERM Capability accelerates into new ways of working, we develop change journeys focussed on rapid ERM TOM operationalization. To ensure that the ERM community is skilled and prepared to operate in newly defined ways of working aligned to ERM TOM, we leverage GC Learning and Leadership development Capability, to close the future skills gap and accelerate the reskilling and upskilling of talent, linking talent to value through People Effectiveness and People Efficiency strategies.

Translated from the ERM TOM and the core capabilities embedded along the ERM value chain, GC ERM Capability development focusses on defining the functional capability architecture and Centers of Excellence (COE) required for Risk value chain optimization. Leveraging our GC Business Transformation and People Effectiveness practices, we cluster ERM capabilities aligned to the sequence of effort and inter-dependencies that will achieve the most significant compound effect to deliver value across the ERM value chain.  Aligning to the Enterprise Strategy and the core value generating elements of the business, our GC ERM Capability development methodology takes on a value-orientated approach when defining the capability standards and frameworks, value drivers, business expectations, functional interoperability, technology requirements, people skills-, knowledge- and competency proficiencies, as well as key performance metrics for each respective capability of the ERM value chain. 

Translated from the ERM Strategy and the mechanics required for protection and preservation of Enterprise value, GC ERM Skills Accelerator focuses on identifying the People Effectiveness requirements for Risk Business Partnership along the path to Alpha, equipping organizations to boldly embrace uncertainty, embed resilience, and enable growth. Leveraging GC Learning and Leadership Development capability, we focus on developing bespoke learning journeys directly linked to Business and ERM strategy, taking on a bottom-up and top-down approach for skills and behavior transformation that result in measurable business impact and ROI for reskilling and upskilling People. With the aim to enable rapid skills and behavior acceleration, ERM Skills Accelerator programmes are designed for intensified learning aimed at developing the core capabilities, skills and behaviors required from Risk Professionals to anticipate risks, identify growth opportunities, turn insights into action, build enterprise-wide risk resilience, create crisis preparedness, and embed contingencies within strategies to unlock sustainable growth.

A critical component to the success of ERM strategy, is the embedment of a Risk resilient culture that is empowered with the know-how to respond to critical vulnerabilities and disruptions, and has the confidence in functional capability and risk partnership to address the immediate risks and gaps across all dimensions of risk management. To ensure the workforce is aware of potential risks, have the skills to identify risks and understand its role in managing risk in day-to-day work, our GC Risk Culture interventions focus on aligning the mindsets, strategies, and capabilities of the organization towards a collective sense of purpose and ownership in driving the ERM Strategy. Leveraging our GC Culture Strategy capability, in conjunction with GC Strategic Change management and GC Learning and Leadership development capabilities, we engineer systemic enterprise-wide culture interventions that instil organic transformation, empowering communities to own the ERM narrative. Through bespoke developed reinforcement strategies, our GC Risk culture change interventions are designed to create personalized employee experiences to drive a collective mindset of Enterprise Value Protection, developing enterprise-wide muscles for Risk resilience and creating habits of leveraging Risk Awareness for the benefit of unlocking new value opportunities. By empowering leadership with the right know-how and skills to role-model the behaviour they want others to adopt, our GC ERM culture interventions embed deliberate processes, systems and performance tracking mechanisms along the change journey, to redirect the organization towards concerted efforts to manage and control risks, and continuously evaluate the effectiveness of ERM Strategy. 

GC ERM Crisis Action is an immediate crisis respond intervention that is deployed either when a Black Swan event occurs, or in anticipation and avoidance of a Black Swan event occurrence. Considering the profound impact these events may have on individuals, organizations, and society as a whole, rapid and decisive action is required to mitigate the effects, which may lead to significant changes in how organizations approach risk and decision-making. In the event that GC ERM Crisis Action is required, either in the midst of a crisis, or in anticipation of major risk, we make every effort to ensure Enterprise value, Brand strength, customer relations and business operations are protected and as such deploy the right mix of GC capability to respond quickly and effectively to mitigate the adverse impact of the changing circumstances, whilst seeking to take advantage of opportunities that may arise out of the crises situation to the benefit of our clients. 

In the event that immediate proactivity action is required with the emergence of short or long-term threats impacting the organizations’ Share Price, sales, market share, profitability, or ability to create economic surplus value, GC ERM Business stabilization is deployed as a critical intervention to address the root cause of the threat, build business resilience to minimize future risks. Leveraging GC ERM Intelligence Capability, we implement robust diagnostic discovery interventions to identify the root causes of the threats and deploy the specialist skillsets of the ERM Delta team to develop comprehensive turn around interventions. Though our bespoke turn around interventions we take on a systemic approach geared towards addressing the business, people, technology and operational challenges in a way that results in maximum Enterprise value protection and restoration of Enterprise performance and Stakeholder trust.  

As part of our partnership approach, GC ERM Crisis Action Planning focusses on developing crisis response and contingency plans that can help executive leadership to respond to crises in a rapid, robust and structured manner along the entire crisis life cycle. Leveraging our proprietary GC ERM rapid response planning methodologies and tools, we empower executive leadership with the skills and know-how of how best to respond during the different phases of a crisis, whilst ensuring business continuity and value protection. Leveraging GC ERM Intelligence and Business Transformation Capability, we embed intensified leadership transformation approaches to build the skills, confidence, behaviours, executive maturity and mindsets to drive the boardroom’s primary agenda of Shareholder Value protection during a crisis.  

 GC Operational Risk (Ops Risk) takes on an enterprise-wide approach of building agility and responsiveness in the way the organization deals with threats.  With the understanding that non-financial risks cut across all divisions and operations of the business, GC Ops Risk leverages GC Enterprise Engineering capability to optimize the three lines of defence, applying advanced stress-testing methodologies of current operational risk models to ensure Compliance and Ops Risk optimization. Leveraging GC Business Transformation, coupled with GC Strategic Change management Capability, we develop the core non-financial risk capabilities embedded along the ERM value chain, defining the functional capability architecture and Ops Risk COEs required for value chain optimization.   

 GC Compliance and Regulatory Risk leverages deep industry wide understanding of regulatory requirements related to data privacy, financial reporting, and operational risk management to partner with executive leadership teams to pro-actively address the impact of new regulatory requirements and seize market and/or competitive opportunities arising from regulatory change. Taking on an integrated approach to compliance, our proprietary GC ERM Risk and Control assessment frameworks allow for the optimization of first and second lines of defence, ensuring that enterprise risk and control grids are aligned with the Enterprise risk appetite. 

Digital Eco-system safety and security has become business critical, not only for the protection of digital assets, computer systems, networks, and data from unauthorized access, theft, or damage, but also for the confidence and peace of mind for customers, employees and investors in the organizations’ ability to protect economic value growth in the face of emergent and evolving cyber threats. GC IT Risk therefore focusses on the protection and preservation of Enterprise value through the application of comprehensive and integrated Cyber Security approaches. In order to enhance an organization’s ability to remain stable, safe, secure and stay ahead of evolving cyber threats, we leverage GC Cybersecurity capability to develop Enterprise cyber resilience through the embedment of pro-active technical and non-technical threat and vulnerability detection, interpretation, analysis, and mitigation measures. Taking on systematic and holistic approaches to address the emergence of short and long-term cyber threats, GC IT Risk sets out to develop crisis response and contingency plans that can help executive leadership to respond to cyber crisis in a rapid, robust and structured manner along the entire crisis life cycle. Leveraging proprietary GC ERM and Digital Intelligence tools and technologies, we apply comprehensive risk assessments, security audits and vulnerability scans, to identify potential threats and vulnerabilities to the organization's digital assets and put the right measures in place to increase organizational Cyber Resilience.  

Having a deep appreciation for the complexity associated with market volatility and evolving regulatory guidelines, we partner with our clients in financial services to maximize returns from their credit operations by applying a comprehensive integrated approach to credit strategy, credit modelling, credit portfolio management, origination and underwriting and loss mitigation through the optimization of the entire credit value chain. Leveraging GC Financial Engineering and ERM Intelligence capability, GC Credit risk focusses on the maximization of value opportunities through the increase of revenue and minimization of costs, applying robust credit-risk strategies and portfolio-management processes. Making use of GC Enterprise Engineering, our highly advanced Process Engineering tools and techniques allow for end-to-end redesign of credit processes, leveraging advanced statistical models and best-practice capabilities for SME underwriting process optimization. With the goal to empower our clients with effective loss mitigation strategies and drive growth in their credit operations, we apply bespoke strategies for every stage of the collection process, implementing bespoke recovery approaches to increase recoveries on retail and commercial loans and create optimal evaluations for the sale of large NPL portfolios.

The GC ERM Delta Team forms part of a highly specialized team in GC that is specifically tasked to carry out high-stakes Enterprise Performance Optimization (EPO) projects that require a high level of expertise and precision. Applying advanced Engineering, Mathematics, Statistics, Data and Analytics, Business Management, Information Technology and Social Sciences, the Delta team is tasked with designing, improving, repairing and optimizing complex people, systems, processes, and service/product challenges for the purposes of EPO. Mentally tough, adaptable and extremely resilient, the GC ERM Delta Team comprises of a mix of diverse skillsets working independently as ERM capability specialist squads, or collaboratively with the broader GC Delta team to achieve specific performance goals or business objectives of the Enterprise. Deployed in the event of serious crises where urgent, immediate action is required and strategic judgment for fast decision making is needed, the team acts as an exclusive execution arm of executive leadership to rapidly intervene and develop comprehensive plans to address the root cause challenges of threats. Tasked with the implementation of the Enterprise Value Protection interventions, the team takes on systematic and holistic approaches to address the emergence of short and long-term threats, developing crisis response and contingency plans that can help executive leadership to respond to crisis in a rapid, robust and structured manner along the entire crisis life cycle.